Shipping Policy

At Boutique Malu, we serve customers across Canada with reliable, fully tracked delivery. Please read below for everything you need to know about how we ship your orders.

1. General Shipping Information

Orders within Canada are shipped with Canada Post or UPS. If the selected carrier cannot service a delivery address, we may use a comparable carrier; your tracking email always shows which carrier is handling your package.

We currently ship throughout Canada. All orders are shipped with tracking, and you will receive your tracking link by email as soon as your order is dispatched.

2. Processing Time

Orders are typically processed within 1–2 business days (Monday to Friday), excluding weekends and public holidays. During peak seasons or promotional events, processing times may be slightly longer. We will keep you informed of any delays.

3. Shipping Rates

Free shipping — we offer free tracked delivery on all Canadian orders, with no minimum purchase.

4. Estimated Delivery Times

Processing Time: 1–2 business days (Monday to Friday)
Transit Time: 5–8 business days (Monday to Friday)
Total Delivery Time: 6–10 business days
Order Cutoff Time: 5:00 PM
Time Zone: (ET) Eastern Time – Toronto

Please note: delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

5. Shipping Restrictions

We do not ship to PO Box, APO or FPO addresses. Certain items may be subject to shipping restrictions depending on carrier requirements.

6. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

7. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately by email: support@boutiquemalu.com. We will work with the carrier to investigate the problem and find a solution as soon as possible.

8. Shipping Policy Update

We may update our shipping policy from time to time to improve our service. The latest version will always be available on this page.

9. Contact Information

Store name: Boutique Malu
Company name: Bond Establishment
Company number: KvK 96617608
VAT number: NL005221243B51
Warehouse Address: 2429 Rue Limoges, Mascouche, QC J7K 4B9, Canada
Company Address: Abbert 16, 1132 AH Volendam, Netherlands
Email: support@boutiquemalu.com

We aim to respond to your inquiries within 1–2 business days.

Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM (ET)
Saturday and Sunday: Closed

You may also want to read our Return & Refund Policy or track an existing order via Track Your Order.