Frequently Asked Questions

Orders within Canada are shipped with Canada Post or UPS. If the selected carrier cannot service a delivery address, we may use a comparable carrier; your tracking email always shows which carrier is handling your package.

We ship to customers within Canada. Our webshop, shipping information, and customer service are focused on Canadian customers. At this time we do not offer international shipping outside Canada.

Orders are usually processed within 1–2 business days after payment and order confirmation (Monday–Friday, excluding public holidays). Our order cut-off time is 5:00 PM ET; orders placed after this time are processed the next business day.

After processing, estimated delivery within Canada is typically 5–8 business days, for a total estimated delivery time of 6–10 business days. See our Shipping Policy for full details.

Yes — we offer free shipping on all Canadian orders, with no minimum spend. There are no hidden delivery charges added at checkout.

Our prices are intended for customers in Canada and are shown in Canadian dollars (CAD). Any applicable taxes and pricing details are displayed during checkout or on the relevant pages of our website.

All major credit and debit cards, including Visa, Mastercard, and American Express. Depending on availability at checkout, we also support Shop Pay, Apple Pay, and Google Pay. More in our Payment Policy.

Yes — all payments are handled by trusted, PCI-DSS compliant third-party providers over encrypted (SSL) connections. Boutique Malu does not store your full card details on its own servers.

Yes — you can request a return within 30 days of delivery, as long as the item is unused, in its original condition, and in its original packaging. Return shipping is covered by the customer, unless the item was faulty, damaged, or incorrect. For full details, see our Return & Refund Policy.

Once your return is received and approved, your refund is processed within 10 business days to your original payment method. Your bank or payment provider may need a little extra time to show the funds on your statement.

Get in touch within 48 hours of delivery with your order number and clear photos of the damage. We'll review it and offer a suitable solution — a replacement or a full refund — at no cost to you.

Yes — our products are covered by applicable consumer protection laws. Customers have rights regarding goods that are faulty, not as described, or not fit for purpose. This covers faults present at the time of delivery, but does not cover damage caused by misuse or improper handling.

Our customer service team is happy to help. Email support@boutiquemalu.com or call «PHONE» (Monday–Friday, 9:00 AM – 5:00 PM ET). We aim to reply within 1–2 business days.